Restaurant Furniture Shipping Policy

Due to the size and weight of furniture, we are unable to provide a flat rate for most items. Please click on “Submit your order for a freight quote" icon to request a freight quote when submitting the orders. We’ll reply to you via email for freight quote in one business hour.
A1restaurantfurniture.com always offers the most cost-effective shipment method to our customers.
Our standard shipping quotes are for commercial addresses only without any additional services.
All standard shipments are to curbside only. If the delivery site is without a loading dock, the truck will park in a designated loading zone nearby. We recommend Lift Gate service for those addresses without loading docks.
Drivers have NO obligation to assist with off loading unless specific previous arrangements are made (Customer is responsible to unload freight from the truck within 30 minutes of truck arrival).
Customers must be on site during the time of delivery. Re-delivery fee or other additional service fees will be applied if the carrier attempted delivery but was unsuccessful due to incorrect delivery information or if there was nobody on site.
Customers can use their own carriers to pick up orders from our location; however, A1restaurantfurniture.com is not responsible for any freight-related issues with 3rd party carriers arranged by customers.
Delivery time is normally 3~9 business days from the date of shipment, depending on the distance, area, and weather. We will send you a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
We provide the following additional services upon request with extra charges:
- Lift Gate Services is recommended for commercial addresses without a loading dock. Your products will be delivered on a special truck with a mechanical platform which will lower your items to the ground, thereby decreasing labor and the possibility of damage during unloading.
  
  Example of a truck with life gate
- Limited access applies to locations where a 50' truck cannot access your location. A smaller straight truck will be needed. The limited access areas include (but not limited) Hospital, Air Port, Farm, Park, School, Hotel, Military Base, Construction Sites, etc
- Limited delivery time
- Re-delivery fee is charged if the carrier attempted delivery but was unsuccessful due to incorrect delivery information or instructions.
- Re-consignment is charged if the customer changes the location of delivery during the transit.
- Residential address: Not available unless the order volume is over $1500, please call 877-741-6570 to discuss

If you do need any of the additional services listed above, please specify all your delivery requirements when you submit your orders so we can provide the correct freight quotes to you.