A1 Restaurant Furniture Terms & Policy

We strongly recommend you read the entire policy before you place an order

General Policy

• We accept Cash, Visa card, Master card or ACH payment.
• Check is an acceptable payment option. Please note there will be a 10 business day waiting period prior to processing your order as your check clears. To expedite your order processing, you may send a certified check for payment. We will begin processing your order as soon as we receive a certified check.
• We accept payments via wire transfer for orders totaling over $1000. For information regarding wire transfer, please call or email us and one of our customer specialists will be happy to assist you.
• We ship within the continental United States ONLY, excluding P.O. Box, FPO or US protectorates.
• All orders to be processed within approximately 3 to 5 business days since inventory and shipping charges are confirmed. Custom orders may require a longer lead time of 2~3 weeks, depending on the specific products and order sizes.
• A1RestaurantFurniture.com sells products to business locations for commercial use only. Typically we do not sell to residential customers. However, exceptions might be considered for volume orders over $2000 net. Please call to discuss.

Shipping Policy

• Due to the size and weight of furniture, we are unable to provide a flat rate for most items. Please click on “Submit your order for a freight quote" icon to request a freight quote when submitting the orders. We’ll reply to you via email for freight quote in one business hour.
• A1restaurantfurniture.com always offers the most cost-effective shipment method to our customers.
• Our standard shipping quotes are for commercial addresses only without any additional services.
• All standard shipments are to curbside only. If the delivery site is without a loading dock, the truck will park in a designated loading zone nearby. We recommend Lift Gate service for those addresses without loading docks.
• Drivers have NO obligation to assist with off loading unless specific previous arrangements are made (Customer is responsible to unload freight from the truck within 30 minutes of truck arrival).
• Customers must be on site during the time of delivery. Re-delivery fee or other additional service fees will be applied if the carrier attempted delivery but was unsuccessful due to incorrect delivery information or if there was nobody on site.
• Customers can use their own carriers to pick up orders from our location; however, A1restaurantfurniture.com is not responsible for any freight-related issues with 3rd party carriers arranged by customers.
• Delivery time is normally 3~9 business days from the date of shipment, depending on the distance, area, and weather. We will send you a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
• We provide the following additional services upon request with extra charges:
  
  • Lift Gate Services is recommended for commercial addresses without a loading dock. Your products will be delivered on a special truck with a mechanical platform which will lower your items to the ground, thereby decreasing labor and the possibility of damage during unloading.
    
    Example of a truck with life gate
  • Limited access applies to locations where a 50' truck cannot access your location. A smaller straight truck will be needed. The limited access areas include (but not limited) Hospital, Air Port, Farm, Park, School, Hotel, Military Base, Construction Sites, etc
  • Limited delivery time
  • Re-delivery fee is charged if the carrier attempted delivery but was unsuccessful due to incorrect delivery information or instructions.
  • Re-consignment is charged if the customer changes the location of delivery during the transit.
  • Residential address: Not available unless the order volume is over $1500, please call 877-741-6570 to discuss

If you do need any of the additional services listed above, please specify all your delivery requirements when you submit your orders so we can provide the correct freight quotes to you.

Cancellation Policy

Please contact A1restaurantfurniture.com via phone to cancel your order.

• Orders canceled prior to processing can be canceled with no obligation.
• Order canceled during processing or after processing will be subject to a 25% restocking fee. An order cannot be canceled if it's already being shipped.
• Custom products (special orders) cannot be canceled once processing.

Exchange/Return Policy

Customer satisfaction is our TOP PRIORITY. We will make every effort to assist you with your exchange/return; however, the final decision lies within the manufacturer's policy.

• Please contact us before returning any item. Items returned to us WITHOUT our authorization will NOT be refunded or exchanged.
• Returns will not be accepted without original packaging. We ONLY issue a FULL refund if shipping defective products or incorrect products by mistake and the products are unused and unassembled when returned.
• Items that have been used or assembled cannot be exchanged or returned.
• Stains may appear different on certain browsers and colors may not be accurate and textures may not be properly visualized as a result of photographic, Internet & computer inaccuracies and many other factors beyond our control. Therefore, we cannot guarantee that the product colors, textures and stains & grains you see displayed on this site are perfectly accurate. Furthermore, in natural wood products there is no offer of warranty when it comes to wood-grain or any effect it may cause in terms of pattern, texture, or color even with the receipt of a sample. We, unfortunately, have no control over natural wood grain. When you place an order, you are accepting the limitations inherent in not directly viewing samples. If you have not received samples, your approval of an order constitutes your waiver of any claim you may have due to dissatisfaction with the product colors, textures, stains & grains.
• Special order items or clearance/discontinued items cannot be returned if we are not at fault.
• A 50% restocking fee will be applied if the customer refuses the shipment when receiving the shipment if the products are not damaged, and the customer is responsible for all shipping costs (original Shipping and return shipping).
• A 50% restocking fee will be applied for a returned order which is not for exchange and we are not at fault.

Product Warranty

• We reserve the right to replace or fix a product free of charge, or provide a full or partial refund on a warranty claim.
• All warranties cover only normal usage.
• Warranties do not apply to damage resulting from delivery, misuse, abuse, or improper cleaning and maintenance.
• Customers assume responsibility for normal wear and tear.
• Any warranty will be void if the product has been altered by a person or company.
• If a problem should arise which you feel is covered by our Limited Warranty, contact customer service immediately. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements. Pictures and documentation supporting the claim are required. A1restaurantfurniture.com reserves the right to require defective parts to be returned upon request.
• In general, we warrant our products to be free of defects in structure under normal usage and service for one year upon delivery to the customer. Half-year warranty applies to the following two categories:

Solid Wood Tables Disclaimer:

Butcher blocks, planks, live edge, and other types of solid wood tables kept in areas with humidity that is either too low or too high will naturally “move” over time. These movements may lead to cracking or warping and are an inherent risk of owning solid wood tables. These changes are not covered under the standard warranty as they are not considered manufacturing defects. During the manufacturing process, we take precautions to prevent the described changes from happening, but we cannot control naturally occurring processes in natural wood products or the humidity conditions they are used and stored in.

Patio Furniture:

Chairs, Tables, Stools

Disclaimer

• Specifications, availability, and prices of the products are subject to change without prior notice. We are not responsible for any typographical errors.
• A1restaurantfurniture.com will not be responsible for any loss or damage, whether direct or indirect, sustained by using the site or associated with the products ordered from the site.
• We do not accept any liability for non-availability or interruption of services during the use of the website.
• We reserve the right to reject any order due to suspicion of fraud, delivery area limitations, and typographical errors.

Shipping Damages / Freight claims

• When a carrier (UPS or common) takes possession of a shipment, they sign and acknowledge receiving product in good order. Once they take possession, we are no longer responsible for the condition of the product(s) at time of delivery. All common carrier deliveries require a signature. If there is visible damage (i.e. Forklift punctures; shrink wrap is broken, torn, and cases are missing) then the customer must note the damage on the bill of lading. If you have no time to inspect the boxes upon delivery, please note the following on the Bill of Lading: "Boxes are subject to inspection at time of delivery. Customer will notify carrier of pending damage within 24 hours." This gives you time to look over the product, yet allows the carrier to know that possible damage may have occurred before you took possession of it.
• At the time of delivery, it is the customer’s responsibility to inspect the shipment prior to acceptance. All damaged goods must be noted on the delivery receipt as "damaged during shipping" before signing. Customers must provide photographs of the damages too when submitting a freight claim. Missing or incorrect shipments must also be noted on the delivery receipt to the carrier. If nothing is reported to the carrier, A1restaurantfurniture.com will be not held liable for damages.
• The customer is also required to immediately report the freight issues to A1restaurantfurniture.com on the same day of delivery. Failure to do so may result in denial of the claims. Please keep the pallets and original packaging for possible future inspection.
• It is the responsibility of the customer to fill a damage claim with the carrier immediately. While we will gladly assist you with any freight claim questions, A1Restaurantfurniture.com is only responsible to help customers for the filing of a freight claim when the order was shipped pre-pay and added.

Privacy Policy

Protecting your private information is our TOP priority. This Statement of Privacy Policy explains what information we gather when you visit and make purchases on our website. First, any and all information collected on this site will be kept strictly confidential and will NOT be sold, disclosed to third parties or reused at any time. Second, all information you provide to us will be held with care and will NOT be used in ways that you have not consented to.

Collection of your Personal Information:

A1restaurantfurntiure.com may collect personally identifiable information, such as you name, email address and contact phone number. If you purchase our products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. We may gather additional personal or non-personal information in the future.

Collection of your Computer information

Information about your computer hardware and software may be automatically collected by A1restaurantfurntiure. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the A1restaurantfurntiure website.

A1restaurantfurntiure encourages you to review the privacy statements of websites you choose to link to A1restaurantfurntiure.com so that you can understand how those websites collect, use and share your information.

Use of your personal information.

A1restaurantfurntiure collects and uses your personal information to operate its websites and deliver the services you have requested. A1restaurantfurntiure may also use your personally identifiable information to inform you of other products or services available from A1restaurantfurntiure and its affiliates.

In using A1restaurantfurniture, you understand and agree that we:

• May use your information for payment method.
• May use your information for delivery purpose.
• May use your information for feedbacks.

A1restaurantfurntiure may keep track of the websites and pages our users visit within A1restaurantfurntiure.com to analyze what A1 products and services are the most popular.

How do we protect your information that we gather

To reduce the likelihood of security problems to a level appropriate to the type of data involved, A1restaurantfurniture.com uses Secure Sockets Layer (SSL) to transmit your information.

SSL is cryptographic protocol that provides communication security over the internet, so that ONLY A1restaurantfurntiure can read a customer's personal information.

Contacting us

Please visit the "Contact Us" page if you have any questions about this privacy policy. We welcome your suggestions and questions about our privacy policy. Our privacy policy may change from time to time.

Agreement

By using the A1restaurantfurntiure.com website, you agree to this privacy policy.